Cancellation & Refunds
All Banaras Weaves products are handwoven and made with extreme care. The threads and materials used are extremely delicate and require utmost care. We keep limited stocks for each design with us and hence only accept returns in special circumstances. Having said that, our customers love the quality and products we supply them and returns are a very small fraction for us.
What is the return policy?
Our products are made and shipped with utmost care. However, we do understand that there can be one off chances where a defected piece is received by the customers. In such cases, please write to us within 24 hours of receiving the product on firstname.lastname@example.org, along with pictures of the product. In case the product is customized as per the requirement, we do no accept any returns. In other genuine cases, we will refund the amount within 5-7 business working days once we receive the product back.
Can we cancel an order for Made-to-fit product?
Any product which is made-to-fit goes into production within 24 hours of receiving the order. We try to get the orders processed in a quick turn around and provide our customers the quickest possible service. However, in case you wish to cancel the order, please reach out to us within 24 hours of placing the order and we will get the order cancelled. Refund will be processed within 2-3 working days and you will receive the payment back in 5-7 business days.
Can we cancel an order before its received?
We have a range of product which are customized as per the customer's requirement. Any made-to-fit order generally takes 10-12 days for production and hence has a lead time associated with them. All such products can be cancelled within 24 hours of placing the order. All other products, which are readily available and shipped within 2-3 days of order placement, need to be cancelled within 12 hours of placing the order.
We have an extremely hard working team based out of Varanasi. We will do whatever it takes to ensure that you receive a product and service of highest quality. While we understand misses happen, our goal is to keep improving and providing everyone with the best.